Yourgi Bestlife FAQs

The Yourgi Bestlife subscription program is only available for purchase on the Yourgi app available in the Apple App or Google Play Store.

You can redeem your Yourgi Bestlife membership benefits at any participating center. Participating centers are indicated in your Yourgi app and on www.yourgipet.com/bestlife. 

No, each Yourgi Bestlife subscription is specific to one pet, but multiple subscriptions may be purchased.

Yourgi Bestlife is an annual subscription membership. You can cancel your subscription if you have experienced one of the following qualifying life events: death of your pet, loss of employment, an employment transfer, a change in your active-duty military status, or experience a student transfer or permanent closure of your primary Yourgi pet/vet center. Please review the terms and conditions for additional details.

If you have experienced a qualifying event, please email support@yourgipet.com with your name, pet’s name, and the reason for your cancellation, and one of our Yourgi Care Specialists will be in touch.

Members commit to a 12-month membership by purchasing a Yourgi Bestlife plan. Exceptions can be made in the case of a qualifying life event. Please contact support@yourgipet.com for inquiries.

Please email support@yourgipet.com.

Yes, Yourgi Bestlife members will still be required to request their days of daycare and their request must be approved by your pet/vet center. This process functions as it normally would.

Members will show membership benefits on their phone at checkout through the Yourgi app.

Yourgi Bestlife membership plans are currently for canines and/or felines depending on your location.

Not at this time, but this option may be available in the future.

Yes, towards the end of the 12-month membership (after approximately 11 months) a contract renewal notice will be sent. If members don’t decline the renewal offer, their plans will automatically renew.

While these visits are “unlimited” and, thus, there is no limit, pet parents must still follow normal scheduling request processes and can only schedule during open, regular exam hours.

Just the exam. If there are additional services needed resulting from the exam, they would not be included unless also covered by your particular Yourgi Bestlife plan.

If you have an issue with your current membership plan, or if you have questions about what’s included with your selected plan, please reach out to support@yourgipet.com.

Not at this time.